Privacy Policy
This privacy policy is for anyone who uses the services provided by The Vitamin Suite. It explains how we obtain your information, why we need it and how we keep it secure. For anything not addressed in this policy you may contact us at admin@vitaminsuite.co.uk
Our Contact Details
Vitamin Suite Burnley
Address: 1a Parker Street, Burnley, BB11 1AU
Email Address: admin@vitaminsuite.co.uk
Telephone Number: 0333 772 1630
The type of personal information we collect
- Personal information, such as name, date of birth and contact details
- Information about your health including medical history, allergies, medication you may be/have been on, results of any medical investigations, treatments etc
- Financial details with regards to payments e.g. bank details and receipts
- Consent forms
- Relevant information from other health professionals and carers
Why we Collect your Personal Information
- To obtain your consent. You are able to remove your consent at any time. You can do this by contacting Vitamin Suite at admin@vitaminsuite.co.uk or Phone us at 0333 772 1630
- We have a legal obligation.
- In order to deliver the most appropriate healthcare services in an effective manner
- To procure payment for the practitioner’s services
Who is responsible for keeping my personal data safe at MyMSK Clinic?
Dr Haris Akhtar is responsible for keeping your personal information secure and confidential. He can be reached at:
Dr Haris Akhtar
Vitamin Suite, 1A Parker Street
Burnley BB11 1AU
0333 772 1630
admin@vitaminsuite.co.uk
Change of Details:
It is of utmost importance that you let the Clinic know in case of any changes that need to be made to your personal information (e.g. a change in address) or if you find any incorrect piece of information in the data that we have collected, that may need amending (e.g. your phone number, date of birth). You have a responsibility to inform us of any changes so our records are accurate and up to date.
How we collect your personal information
- Directly through your contact with Vitamin Suite, including in person, by phone, by email or through our website
- From anyone acting on your behalf e.g. your carers. If you’re providing us with a third party’s personal information for any reason you must make sure they read and understand this Privacy Notice
- Use or view our website through your browser Cookies
What are Cookies?
Cookies are text files containing small amounts of information. When you visit a website, these files are downloaded to your device and then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device and help in letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience.
Vitamin Suite uses two types of cookies:
- The essential cookies needed to enable you to navigate our website and use its features. The delivery of these cookies does not require your consent as they are necessary to provide services requested by you
- The other type of cookies assess your user experience e.g. which pages are frequently visited and whether you receive any error messages on any part of our website. Since they don’t collect any type of information that would typically identify the visitor, these cookies are anonymous.
Maintaining your confidentiality
The clinic has a legal obligation to maintain your confidentiality and is committed in doing so. All the staff is trained in keeping your personal data secure and confidential in line with the guidelines set out by the GDPR
How we store your personal information
Your paper medical records are securely stored in locked filing drawers. Electronic files are saved in password-protected computers.
Your information will only be passed on if ever a genuine need for it arises. The Clinic will never disclose your information to any third party without your permission, unless there are exceptional circumstances; e.g. if it’s a life or death situation, or where it is our legal obligation to pass on any information as part of our duty of care.
Vitamin Suite will follow standard medical guidance on the length of retention of medical records. In most cases, this means that your records will be retained for 8 years after you last saw us. It will then be disposed of in a safe manner.
Records may be kept for longer provided that there is good reason to extend the retention period (e.g. if your medical condition is the subject of a protracted legal claim). In the case of child patients, medical records are normally kept until the child reaches the age of 25 or 26 years.
Your data protection rights
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Complaints
Information Commissioners Office (ICO)
Address: Information comissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://www.ico.org.uk/
HelplineNumber: 0303 123 1113
